Frequently Asked Questions
Find answers to questions about your trading with us, payments, managing your account online, and contacting us.
DiFi Exchange is a cryptocurrency investment platform where users can trade with crypto USDT to generate profits through various investment strategies.
DiFi Exchange allows users to deposit USDT, engage in trading activities, and potentially earn profits through the platform's trading algorithms and user-driven trades.
We employ state-of-the-art security measures to protect your assets, including encryption, two-factor authentication, and cold storage for funds. However, all investments carry risks.
Visit our website, click on "Sign Up," fill in your details, and follow the verification process.
You'll need to provide a government-issued ID, proof of address, and possibly a selfie for facial recognition.
No, only one account per person is allowed to comply with regulatory requirements.
Currently, we support deposits in USDT (Tether).
Typically, deposits are credited instantly, but network congestion might cause delays.
We have a fee structure for transactions, which is detailed on our platform before you confirm any action.
We offer various trading strategies, including but not limited to spot trading, margin trading, and algorithmic trading.
Yes, advanced users can create and implement their own trading strategies through our API.
Profits are calculated based on the performance of your trades, minus any applicable fees.
We use multi-signature wallets, cold storage for the majority of funds, and regular security audits.
Immediately change your password, enable two-factor authentication if not already done, and contact our support team.
You can reach us through email at [support@difiex.exchange], live chat on our website, or through our social media channels.
Our support team is available 24/7.
We strive to comply with all applicable laws and regulations in jurisdictions where we operate.
For KYC, we require your full name, address, date of birth, and a government-issued ID.
Yes, our platform is responsive and works on all major browsers on mobile devices. An app version might be available in the future.
In such an event, user funds held in cold storage would be subject to legal proceedings, but we prioritize user fund security through insurance and other protective measures.